We care for our planet, therefore we care for our bags!
We believe that the best way to leave behind a healthy environmental and social footprint is to create products that are WELL MADE from high quality natural materials, and WELL CARED FOR, to help them last a lifetime!
We encourage you to care for your leather bag, wear it often, and repair the little easy fixes that you can on your own (with the help of our Care and Repair guide), and to return to us for more complicated repairs!
We will always do our best to repair TWIG & PEARL pieces -- at OUR OWN COSTS!
You take care of delivery / shipping of your bag, and we will take care of the repairs!
With a little extra love and care, we hope to ensure that your leather bag will serve you well for years and years!
CARING FOR YOUR TWIG & PEARL
We advise you to clean your TWIG & PEARL with our leather cleaner and a damp cloth as soon as as possible after becoming soiled, to remove dirt, makeup, dust, and fingerprints.
Treat with our water protector spray every 8 weeks to shine and protect your bag in one go, and help it to wick-away moisture, instead of absorbing it. Even if you are protecting your bag regularly with our spray, we suggest that you should still always try and avoid using your product on very rainy wet days, or setting it on wet surfaces that may soak the bottom of the bag.
To soften the look of small scratches and marks, maintain moisture and leather softness, avoid sun and weather damage and cracking, and to lengthen the life of your leather, we suggest that you condition with our Leather Butter every 2-3 months.
Leather will dry out over time, especially with constant exposure to harsh weather conditions, so think of conditioning as a moisturizer for your leather -- like lotion for your skin, or balm for dry lips!
Our moisturizers, cleaner, and water protector products also contain Citrus and Lemongrass essential oils, both of which have antibacterial and anti-fungal properties, to keep your bag fresh, clean, and smelling delicious!
REPAIRS & QUICK FIXES
This quick fix-it guide helps you to repair small defects yourself. If the problem is beyond your own repair skills please email us at firstname.lastname@example.org and include a few photos of the issue so we can get back to you with a solution. We may ask you to mail the bag to us so that we can repair it for you for free (simply pay for shipping). For our domestic / Belize customers feel free to contact us (620-0104) to bring your bag directly to our production studio for repairs / cleaning.
RETURN / TRADE
We think our bags deserves a second life, and a second set of adventures!
If you have an old TWIG & PEARL in your closet that you haven't used in a long time, instead of getting rid of it during your next closet re-organization, bring it back to us! Trade it in by mailing it to us or dropping it off at our production studio (contact us to arrange delivery), and receive 20% discount on a new item or trade it for another used item. This way we keep the circle economy in motion and avoid adding to landfills.