We care for our planet, therefore we care for our bags!

We believe that the best way to leave behind a healthy environmental and social footprint is to create products that are WELL MADE from high quality natural materials, and WELL CARED FOR, to help them last a lifetime!


We encourage you to care for your leather bag, wear it often, and repair the little easy fixes that you can on your own (with the help of our DIY repair guide), and to return to us for more complicated repairs! 
We will always do our best to repair TWIG & PEARL pieces -- at OUR OWN COSTS! 
You take care of delivery / shipping of your bag, and we will take care of the repairs! 
 
With a little extra love and care,  we hope to ensure that your leather bag will serve you well for years and years!



 

CARE

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REPAIR

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RETURN / TRADE

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CARING FOR YOUR TWIG & PEARL

We advise you to treat your TWIG & PEARL with a water protectant spray every 2-4 weeks. We have good experiences with Collonil 1909 Supreme Protect Spray and Collonil 1909 Supreme Wax Spray. The Wax Spray is a good 2-in-1 product for busy bees that would like to protect and moisturize their bag in one go. Due to the moisturising wax element, be sure not to use it on suede (e.g. our Ella bag) or rough leathers like our Hunter Leather. The Supreme Protect is mainly a water protectant spray, and better for suede and Hunter Leather. Even if you are protecting your bag regularly with a protectant spray, you should still always try and avoid using your product on rainy days.

Condition every 8-12 weeks. Think of conditioning as a moisturizer for your leather. Leather will dry out over time, and conditioner will maintain the moisture. To soften the scratches and small marks of everyday life, we recommend that you moisturize it with a special nourishing cream leather that you can easily find in a shoemaker. Do not hesitate to bring your product to a specialist to ask for the cream most suitable for your bag. In our experience, Collonil Leather Lotion does the job best (for all our leathers except Hunter Camel – we suggest the Collonil Organic Shine & Protect lotion for this!). This lotion is also a miracle worker if you want to wipe away scratches or irregularities.

CLEAN

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CONDITION

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PROTECT

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REPAIRS & QUICK FIXES

This quick fix-it guide helps you to repair small defects yourself. If the problem is beyond your own repair skills please email us at hello@twigandpearl.com and include a few photos of the issue so we can get back to you with a solution. We may ask you to mail the bag to us so that we can repair it for free or a small fee (depending on the time of purchase). 

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RETURN / TRADE

If you have an old TWIG & PEARL in your closet that you didn’t use in years, we think it deserves a second life! Instead of getting rid of it during your next closet re-organization, bring it back to us! Trade it in at an O My Bag store and receive 20% discount on a new item or trade it for another used item. This way we keep the circle economy in motion and avoid adding to landfills. We will try to find a new owner who loves vintage products during a special sale, use the bags to exchange for other vintage TWIG & PEARL. 

RETURN A BAG

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SHOP PRE-LOVED BAGS

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Copyright 2019 TWIG & PEARL